1.

Action Plan to Revamp Catering Services on Indian Railways (Board’s letter No. 2011/TG.III/600/38 dt. 7.9.2011)

1-5

2.

TSV Policy Implementation (Commercial Circular No. 31/2011)

(a) Reserve price fixed.

(b) Trains/Meal Stations/Static Units identified.

(c) Progress (time frame) of Tenders.

(d) Implement concept of “Book a Meal on Phone”–Time frame.

(Board’s letter No. 2010/TG.III/645/12 dt. 6.9.2011)

6

3.

Introduction of ‘Take Away’ facility at major static units.

(a) Identify units.

(b) Select eco friendly, bio-degradable packaging

(c) Fix nominal additional charge.
(Board’s letter No. 2010/TG.III/600/46 dt. 30.8.2011)

7

4.

Manager (Captain) on each Pantry car run by licensee to be accountable. Mobile number of Manager with Divisional Control.

(Board’s letter No. 2010/TG.III/645/13/ dt. 30.8.2010)

8

5.

Turn out (Appearance) of Waiters/Staff in Pantry Car of licensees; Uniforms as per licensee’s choice.

(Board’s letter NO. 2011/TG.III/600/29 dt. 6.9.2011)

9-10

6.

Equipment in Pantry car – working/defective condition;

(a) Review periodically; Census.
(Board’s Letter No. 2006/TG.III/648/13 dt. 7.1.11)

(b) Repair of defective equipment by licensee if approved by Mechanical/Electrical officers of Division.

(Board’s letter No. 2006/TG.III/648/13 dt. 9/14.12.2010 and 21.3.2011)

11-15

16-17

7.

Feedback forms to be regularly filled regarding quality of catering from pantry cars.

(Board’s Letter No.2009/TG.III/631/Pt.3 dt. 29.8.2011 and 21.7.2011)

18-20

8.

Checks on unauthorized Vending on Trains and at Stations – Involve Ticket Checking staff and RPF/GRP.

(Board’s letter No. 2011/TG.III/600/40/dt 29.8.2011)

21-22

23-24

Pilot Projects on :
(a) Trolley

(Board’s letter No. 2010/TG.III/600/13 dt. 30.8.2011)

(b) Catering from Yard/maintenance Depot.

(Board’s letter No. 2010/TG.III/600/13/dt. 30.8.2011)

(c) Packing material

(Board’s letter No. 2011/TG.III/631/16 dt 1.9.2011)

25

26

27

Base Kitchen

(a) Identify existing (mega/medium) Base kitchen.
(b) Identify existing mini base kitchens (Cell Kitchen/RR/Jan Ahars)
(c) Proposal for setting of new (a) and (b) with time frame – list/details to be given to Railway Board.
(d) Identify Grid of trains.
(e) Upgradation of infrastructure of Base Kitchens – Action Plan

(Board’s letter No. 2010/TG.III/600/44 dated 16.11.2010, 15.3.2011, 29.8.2011);

(Board’s letter No. 2010/TG.III/600/44 dt. 09.09.2011).

28-39

40

41-42

Progress Takeover of Mobile Units.

(Board’s letter No. 2010/TG.III/645/13/Mobile Units dt. 12.8.2011)

43

Commissioning of Food Plazas/Fast Food Units by IRCTC

(Board’s letter No. 2007/TG.III/600/7/FP dt, 9.9.2011)

44